Terms of use

1. These Terms of Use (“Terms”) govern your access to and browsing of clinia.com and patientmemory.com (together, the “Websites”), operated by Clinia Health Inc., a corporation existing under the laws of Canada, with its registered office at 221, de la Commune Ouest, bureau 210, Montréal, Québec, H2Y 2C9 (“Clinia,” “we,” “us,” or “our”). By accessing or using the Websites, you agree to be bound by these Terms, our Privacy Policy, and our Cookie Policy. If you do not agree, please do not use the Websites.

   These Terms apply only to your use of the Websites — that is, browsing our marketing and informational content, and using our contact, careers, or newsletter forms. They do not govern your use of Clinia’s products or services. If you or your organization is a customer or authorized user of those products, your use is instead governed by a separate written agreement between you (or your organization) and Clinia, and, in the event of any conflict, that separate agreement will control.

2. 1. Permitted Use

   You may access and browse the Websites for your own personal or internal business informational purposes. You agree not to:

   • use the Websites in any way that violates applicable law or regulation;

   • attempt to gain unauthorized access to the Websites, our systems, or any account, or interfere with their proper functioning;

   • introduce viruses, malware, or other harmful code;

   • scrape, harvest, or systematically extract data or content from the Websites without our prior written consent;

   • misrepresent your identity or affiliation with any person or entity; or

   • use bots, crawlers, or other automated means to access the Websites, except for standard search engine indexing.

3. 2. Intellectual Property

   The Websites and their content — including text, graphics, logos, images, video, software, and the selection and arrangement of these elements — are owned by Clinia or our licensors and are protected by copyright, trademark, and other intellectual property laws. Except as expressly permitted by these Terms, you may not copy, reproduce, distribute, modify, or create derivative works from any content on the Websites without our prior written consent. “Clinia,” “Patient Memory,” “Concord,” and their associated logos are trademarks of Clinia. Nothing in these Terms grants you any right to use our trademarks, trade names, or logos.

4. 3. No Medical or Professional Advice

   Clinia builds infrastructure and software for health organizations. Content on the Websites is provided for general informational purposes about our company and products only. Nothing on the Websites constitutes medical, clinical, legal, or professional advice, and the Websites are not intended for the diagnosis or treatment of any medical condition. Always consult a qualified healthcare professional regarding any medical questions or conditions.

5. 4. Submissions and Contact Forms

   If you submit information through a contact form, careers application, newsletter sign-up, or similar feature, that information will be handled in accordance with our Privacy Policy. Any feedback, ideas, or suggestions you voluntarily provide to us about the Websites may be used by Clinia without restriction or compensation to you.

6. 5. Third-Party Links

   The Websites may contain links to third-party websites (for example, our LinkedIn page, GitHub, or partner and customer sites) that are not owned or controlled by Clinia. We are not responsible for the content, privacy practices, or terms of any third-party site, and including a link does not imply our endorsement of it. You access any third-party site at your own risk and should review its own terms and privacy policy.

7. 6. Disclaimer of Warranties

   THE WEBSITES AND THEIR CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, OR THAT THE WEBSITES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. WE DO NOT WARRANT THE ACCURACY OR COMPLETENESS OF ANY CONTENT ON THE WEBSITES.

8. 7. Limitation of Liability

   TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLINIA AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, PROFITS, OR GOODWILL, ARISING FROM OR RELATING TO YOUR USE OF, OR INABILITY TO USE, THE WEBSITES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, EXCEPT IN THE CASE OF OUR GROSS NEGLIGENCE OR INTENTIONAL MISCONDUCT.

9. 8. Indemnification

   You agree to defend, indemnify, and hold harmless Clinia and its affiliates, officers, employees, and agents from and against any claims, damages, and expenses (including reasonable legal fees) arising from your breach of these Terms or your misuse of the Websites.

10. 9. Governing Law and Disputes

    These Terms are governed by the laws applicable in the Province of Quebec, Canada, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or your use of the Websites is subject to the exclusive jurisdiction of the courts of the judicial district of Montreal, Quebec.

11. 10. Changes to These Terms

    We may update these Terms from time to time. The “Last Updated” date above indicates when these Terms were last revised. Your continued use of the Websites after changes take effect constitutes your acceptance of the revised Terms.

12. 11. Severability; Entire Agreement

    If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full effect. These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Clinia regarding your use of the Websites.

13. 12. Language

    The parties have required that these Terms be drafted in English. Les parties ont exigé que les présentes modalités soient rédigées en anglais.

14. 13. Contact Us

    Questions about these Terms can be sent to privacy@clinia.com.